Our New and Improved Credentialing Portal is Here: PACT
What is PACT?
Delta Dental of North Carolina’s new online self-service portal for provider credentialing, The Provider Application & Credentialing Toolkit (PACT) is now live.
PACT replaces AppCentral as Delta Dental’s new credentialing platform and will allow providers to create an account, initiate an application, and complete the credentialing process all within PACT’s online portal.
PACT benefits include:
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Improved Credentialing Experience
PACT offers a seamless self-service credentialing experience for providers. Providers can easily manage applications within the PACT dashboard with an intuitive user interface that ensures accurate information is being recorded. Reactive questions and clear instructions streamline the credentialing workflow for dentists and administrators alike.
If additional information is needed after submission, providers will receive an email linking them back to PACT, where clear comments and instructions for further edits will be displayed. A provider’s existing application can be easily corrected and resubmitted to seamlessly resume the credentialing process.
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Improved Upload Capabilities
With PACT’s upload capabilities, users can easily attach files such as certificates, state licenses, or other required documents to supplement the credentialing application. -
Digital Agreements
Agreements can be viewed and signed digitally, with customized agreements for each individual depending on state licensing and network selection.
All of these improvements will contribute to a streamlined credentialing experience for providers and administrators alike.